Privacy Policy
1. Introduction
At LogiLite, we are committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our logistics management platform and related services. We comply with the Malaysian Personal Data Protection Act 2010 (Act 709) ("PDPA") and are committed to processing your personal data in accordance with the seven principles of data protection under the PDPA. By using LogiLite, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
PDPA Compliance: We comply with the Malaysian Personal Data Protection Act 2010 (Act 709) ("PDPA") and are committed to processing your personal data in accordance with the seven principles of data protection under the PDPA.
By using LogiLite, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.
2. Information We Collect
We collect various types of information to provide and improve our services:
2.1 Information You Provide Directly
- Account Information: Name, email address, phone number, company name, business registration details
- Profile Information: User role, department, preferences, profile photo
- Business Data: Customer details, delivery addresses, delivery orders (DO), proof of delivery (POD), invoices, payment records
- Vehicle & Driver Information: Vehicle registration numbers, driver names, contact details, license information
- Communication Data: Messages, feedback, support requests, and correspondence with us
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, unique device identifiers
- Usage Data: Pages viewed, features used, time spent, click patterns, session recordings
- Location Data: GPS coordinates and location information when using mobile features (delivery tracking, route optimization)
- Log Data: IP addresses, access times, error logs, performance metrics
- Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze usage patterns
2.3 Information from Third Parties
- Authentication providers (Google, Microsoft) if you use social login
- Payment processors for billing and subscription management
- Analytics and service providers that help us improve our platform
2.4 Sensitive Personal Data
We may collect sensitive personal data as defined under PDPA, including:
- Signatures (for POD verification)
- Photos of delivered goods and recipients (for delivery verification)
- National identification numbers (if required for compliance or verification)
We collect sensitive data only when necessary and with your explicit consent, as required by PDPA.
3. How We Use Your Information
We process your personal data for the following purposes, in accordance with PDPA principles:
3.1 Service Delivery
- Providing logistics management and delivery tracking services
- Processing and managing delivery orders
- Facilitating communication between dispatchers, drivers, and customers
- Generating delivery reports, invoices, and analytics
- Route optimization and delivery scheduling
3.2 Account Management
- Creating and maintaining your account
- Authenticating users and preventing unauthorized access
- Processing subscription payments and managing billing
- Providing customer support and responding to inquiries
3.3 Improvements and Analytics
- Analyzing usage patterns to improve our services
- Developing new features and functionality
- Conducting research and statistical analysis
- Testing and troubleshooting technical issues
3.4 Communication and Marketing
- Sending service updates, notifications, and announcements
- Providing customer support and technical assistance
- Sending promotional materials (with your consent, which can be withdrawn anytime)
- Conducting surveys and gathering feedback
3.5 Legal Compliance and Protection
- Complying with legal obligations and regulations
- Protecting against fraud, security threats, and illegal activities
- Enforcing our Terms of Use and other agreements
- Resolving disputes and enforcing our legal rights
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
4.1 Within Your Organization
Your data is shared with other users in your organization according to the access controls and permissions you set (e.g., admins can view driver data, drivers can view their assigned deliveries).
4.2 Service Providers
We engage trusted third-party service providers to perform functions on our behalf, including:
- Cloud hosting and infrastructure (Firebase, Google Cloud Platform)
- Payment processing and billing services
- Email and notification services
- Analytics and performance monitoring
- Customer support tools
These service providers have access to your data only to perform specific tasks and are obligated to protect your information in accordance with this Privacy Policy.
4.3 Legal Requirements
We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, in compliance with PDPA security principles.
Security Measures Include:
- End-to-end encryption for data transmission (HTTPS/TLS)
- Encrypted data storage using industry-standard encryption algorithms
- Multi-factor authentication (MFA) options
- Regular security audits and vulnerability assessments
- Access controls and role-based permissions
- Automated backups and disaster recovery procedures
- Employee training on data protection and security
- Monitoring and logging of system access and activities
Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect any unauthorized access to your account.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Active Accounts: Data is retained while your account is active
- Delivery Records: Retained for 7 years for tax, accounting, and legal compliance purposes
- Backups: Backup copies may be retained for up to 90 days
- Closed Accounts: Data is deleted within 30 days of account closure, except as required by law
- Marketing Data: Retained until you withdraw consent or request deletion
When personal data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
7. Your Rights Under PDPA
Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:
Right to Access
You have the right to request access to your personal data that we hold and obtain information about how we process it.
Right to Correction
You have the right to request correction of inaccurate or incomplete personal data. You can update most information directly through your account settings.
Right to Withdraw Consent
Where we process your data based on consent, you have the right to withdraw that consent at any time. This includes opting out of marketing communications.
Right to Data Portability
You can request a copy of your data in a commonly used, machine-readable format for transfer to another service provider.
Right to Deletion
You can request deletion of your personal data, subject to legal and contractual obligations that require us to retain certain information.
Right to Limit Processing
You can request that we limit the processing of your personal data in certain circumstances.
To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within 21 days as required by PDPA, or inform you if we need additional time.
8. International Data Transfers
Your personal data may be transferred to and processed in countries outside Malaysia, including countries where our cloud service providers operate (such as Google Cloud Platform data centers).
When transferring personal data internationally, we ensure that:
- The destination country has adequate data protection standards as recognized under PDPA
- Contractual safeguards are in place to protect your data
- Your data receives protection no less stringent than that provided under PDPA
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content.
Types of Cookies We Use:
- Essential Cookies: Required for the platform to function (authentication, session management)
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Help us understand how you use our platform (Google Analytics)
- Performance Cookies: Monitor platform performance and identify issues
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our platform.
10. Children's Privacy
LogiLite is designed for business use and is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last updated" date
- Sending you an email notification (for significant changes)
- Displaying an in-app notice when you next log in
Your continued use of LogiLite after changes take effect constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Kosgo Sdn Bhd
SSM Number: 1439807M / 202101039507
Phone: 011-54447880
Data Protection Officer
Email: privacy@logilite.my
General Inquiries: support@logilite.my
Website: www.logilite.my
Complaints to the Regulator
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia:
Personal Data Protection Department
Ministry of Communications and Digital
Website: www.pdp.gov.my
Email: pdp@kkmm.gov.my
Acknowledgment
By using LogiLite, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This policy should be read in conjunction with our Terms of Use.